Software Solutions
OPTI-Q (DYNAMIC QUEUE MANAGEMENT SYSTEM)
Smart Card Solutions
GIS ( GEOGRAPHIC INFORMATION SYSTEMS )
Self Service Terminals
OPTI-Q (DYNAMIC QUEUE MANAGEMENT SYSTEM)
Convenience, Customers not only need it, they demand it. In the service industry, your customer is the king and the king cannot be hassled by queuing.
Opti-Q is a complete branch analytics system that not only manages customer queues in real-time inside a branch but also provides the management real-time access to performance metrics like customer wait time, average service time and employee efficiency.
It provides banks and retail institutions a complete branch transformation tool to prioritize services for their VIP customers while providing them a convenient method to cross sell and up sell their products to waiting customers.
NEED FOR QUEUE MANAGEMENT
Increased number of services provided by service industries
Increased number of customer enquires within the premises
Long queues lead to customer frustration and dissatisfaction
Increased customer churns and decreased revenues
Increased cost of employing qualified manpower
Opti-Q puts an end to all your queuing problems providing
Smart Card Solutions
Versatile, cost-effective, and done in tough and durable design, smart cards offer enterprise wide solutions, with large memory capacity for secure and portable data that can be modified or expanded for wide-ranging applications.
Airport Security: El-Smart for Electronic passport and other machine readable travel documents combines the convenience of contactless smart IC chip and the security printing options that meet the highest requirements in security and durability.
Canteen Solutions: Automation of canteens and restaurants to record the meals intake by their employees.It can be used for ID, Time & Attendance, Access Control and e-purse etc in an organization.
EITS-ANPR (Automatic Number Plate Recognition System) is an image-processing technology used to identify vehicles by their license plates.ANPR System firstly locates a number plate on a vehicle and then reads and interprets the plate.System can create a log of vehicle movements with date, time and location.Systems can not only read a plate, but having interpreted it, the software can usually look up the plate in a database and display information about the vehicle or driver on an operator's screen
El-Smart Fuel: Electronia’s Petrol Station solution, streamlines the process of allocating fuel concessions in a user-friendly interface while saving companies the expense of lengthy, often costly, and fraudulent-plague operations.
Insurance Solution : Electronia delivers a modular and versatile card that has insurance details for multiple applications such as vehicle, medical, personal, and fixed asset insurance, with details about expiration date, date and amount of settled claims, details of physical disability or hereditary diseases, names of dependents, and emergency contact numbers. The system generates an advance notification of insurance policies that are nearing expiry, ensuring that the insurance agency contacts the customer in time to renew the contract and retain its share of business.
Dot : The easier way to upgrade old systems. El-Smart Dot is a remarkable technology that converts existing legacy (magnetic/proximity) cards to contactless smart cards, imparting the same flexibility and personalization that smart cards are known for.
GIS ( GEOGRAPHIC INFORMATION SYSTEMS )
The GIS business definition encompasses geospatial data creation services, geospatial application development services and GIS consultancy.
The data creation services address the entire spectrum of value chain from digitization / map conversion services to high-end digital image processing of remotely sensed satellite / aerial data.
The application development services address custom applications built around GIS engines for various domains, particularly Utilities and Government. GIS consultancy services involve end-to-end assessment of user needs to arrive at geodatabase design, GIS enterprise system architecture design, integration of legacy systems and data, etc.
Automated Vehicle Location Solution with GPS-based vehicle mounted hardware and GIS-based application for real-time tracking of vehicles for fleet management is one of the end to end solutions provided.
AMTECH is a strategic partner of NeST which offers world-class GIS services. The GIS team comprises skilled GIS specialists, data conversion specialists and software developers with several years of experience. The team has core competence on ESRI technology, and have in-house resources well versed on a range of GIS applications from Autodesk, Map Info, Bentley and Intergraph. The remote sensing specialists have expertise on ERDAS and ERMapper.
Client in Qatar includes, UPDA, KAHRAMAA, QP, QATAR STATISTICS AUTHORITY
Self Service Terminals
i-SERVE (BPT) - BILL PAYMENT TERMINAL
Telecom and utility companies across the world today grapple with the problem of increased competition amidst growing customer base. Enhanced customer service has become a critical service differentiator for companies vying for customers business. With increased pressure on operating margins, creating new infrastructure and increased headcount is becoming an unviable proposition. This is one of the key reasons for an emerging trend worldwide towards adopting self-service solutions.
Intellvisions i-Serve (BPT) is designed to automate most routine transactions. These kiosks are designed to provide consistent service levels across the retail outlets resulting in:
Increased customer satisfaction
Extended corporate brand image
Reduced wait times for handling product information
Improved service levels across all outlets
APPLICATIONS
Electronic Bill Presentment and Payments using cash, card or cheques
E-topup or prepaid recharge of cell phones
E-ticketing kiosks
BENEFITS FOR INSTITUTIONS AND CUSTOMERS INSTITUTIONS
Secured lockable safe to collect cheques / cash
Direct savings in terms of manpower
Reduced data entry and increased accuracy
Significant reduction in teller enquiries
Comprehensive MIS reports
Increased selling opportunities
CUSTOMERS
24 x 7 customer self-service
Personalized bill payment experience / Printed acknowledgement receipt
No frustrating queues or human interaction
